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Learning resources

Dig into the methods and practice
of improving customer experience.

WHAT'S INCLUDED

Manage your customer experience insights, quickly and easily.

ABOUT THE TOOLS

Learn about journey maps, personas and stakeholder maps.

TEMPLATES

Download pen and paper templates to use in workshops with your team.

VIDEOS

Watch an introduction and video tutorials about the tools.

CHEATSHEETS

Keep the basics of the tools at a glance with handy cheatsheets.

CASE STUDIES

Learn how other people
and companies are using the tools.

EXAMPLES

Get inspiration from other industries with some examples.

This toolkit includes:

  • A video on what a persona is, what value it provides and how to create one
  • A cheat sheet on the basic aspects of a persona
  • A template of a persona that you can print out and use in a pen an paper workshop
  • An example of a persona 



Basics of Personas

This toolkit includes:

  • A video on what a journey map is, what value
    it provides and how to create one
  • A cheat sheet on the basic aspects of a journey map
  • A template of a journey map that you can print out and use in a pen an paper workshop
  • An example of a journey map

Basics of Journey Mapping

This toolkit includes:

  • A cheat sheet on the basic aspects of a stakeholder map
  • Templates for stakeholder maps that you can print out and use in a pen an paper workshop
  • An example of a stakeholder map

Basics of Stakeholder Mapping

SOME THOUGHTS ON THE BASICS FROM OUR FOUNDERS

Want to have an introductory training in your organization?

Connect with our team to discuss online or in person sessions.

CUSTOM TRAININGS

Analyze, share and improve customer experience

Use Smaply to create personas, journey maps, and stakeholder maps.

Imprint

Contact us at mail@smaply.com

Smaply is a product of 

More than Metrics GmbH